Contact EnglishPal support
Email [email protected] with the subject “Refund Request,” or use the EnglishPal support page.
EnglishPal refund policy
A clear refund path when a purchase does not work out.
This policy explains EnglishPal’s voluntary refund window, how conversation usage is measured, how to submit a request, what happens after approval, and how mandatory consumer rights continue to apply.
Voluntary refund check
Clear criteria
Two conditions are reviewed for the relevant payment.
24h
The request must reach EnglishPal within 24 hours after the purchase or renewal payment.
0–4
Fewer than five conversation messages may be submitted after that payment.
Both conditions must be satisfied.
Eligibility is verified against payment and server-side usage records.
Mandatory local consumer rights can provide additional remedies beyond this voluntary policy.
The rule in plain language
A direct EnglishPal payment may qualify when the request is early and usage is still limited.
This Refund Policy applies to paid EnglishPal.ai digital services operated by QLian I.O.T US LLC, a Mississippi limited liability company in the United States. It supplements the Terms of Service and does not replace any non-waivable consumer right.
For an eligible payment made directly for an EnglishPal plan, we offer a voluntary refund when we receive the request within 24 hours after the relevant payment and our server records show that fewer than five conversation messages were submitted after that payment. The same test applies to an eligible initial purchase or renewal. Both requirements must be satisfied.
Conversation messages after payment
012345+
Zero through four are fewer than five. Five or more falls outside the voluntary usage limit, unless applicable law requires another remedy.
How to submit a request
Send enough information for a fast, secure review.
Use the email connected to the EnglishPal account when possible. The request time is recorded when our support system receives your message.
Identify the payment
Include the account email, plan, payment date, amount and currency, and the receipt or transaction reference.
We verify the records
We review the payment channel, request timestamp, account, and conversation usage linked to the relevant payment.
We send the outcome
We explain the result by email. When approved, the refund is initiated to the original payment method.
Do not send a full card number, card security code, bank password, or payment-account password. EnglishPal support does not need those credentials to review a refund request.
How the review is measured
The relevant payment and post-payment activity define the review window.
These rules make the 24-hour and fewer-than-five-message test consistent for initial purchases and renewals.
The 24-hour clock
The period begins at the completed payment timestamp shown in the transaction records. For a renewal request, it begins at the relevant renewal payment, not at the original sign-up date.
What counts as a message
A conversation message is a text or voice submission that creates a user turn in the EnglishPal conversation service. The review considers messages submitted after the relevant payment.
Server-side verification
Payment and usage records are used to verify eligibility. If you believe a record is clearly incorrect, explain the issue and provide any receipt or screenshot that helps us investigate.
Renewal payments
An eligible direct renewal may be reviewed under the same two conditions. Cancel the subscription separately if you also want to prevent future renewal charges.
Where the purchase was made
The seller shown on your receipt determines the refund route.
EnglishPal may use different authorized payment services. The public policy stays general, while the receipt identifies who processed or sold the transaction. EnglishPal is delivered digitally, so there is no physical product to ship or return.
Direct EnglishPal payment
Submit the request to EnglishPal support.
The voluntary 24-hour and fewer-than-five-message rule applies when EnglishPal controls the refund decision for the payment, subject to local law.
Third-party seller or app store
Use the route shown on the receipt.
A third-party seller, merchant of record, or app store may require the request through its own account portal or support process. EnglishPal can assist with account and usage information where appropriate.
Business or education agreement
Check the signed commercial agreement.
A separate business, education, enterprise, white-label, or negotiated agreement controls when it contains different payment, cancellation, or refund terms.
Three different account actions
Cancellation, refunds, and account deletion solve different problems.
Cancel a subscription
Cancellation stops future renewals according to the billing terms. It does not automatically reverse a payment already completed.
Request a refund
A refund request asks us to review and potentially reverse a specific payment. Approval may end the paid access and benefits linked to that payment.
Delete an account or learning data
Deleting an account or clearing learning data is a privacy action. It does not automatically cancel a third-party subscription or create a refund. Use the billing cancellation route when required.
Approval is confirmed
We send the decision and identify the payment being refunded.
The refund is initiated
The amount is normally returned through the original payment method.
The financial network completes it
The provider, card issuer, bank, payment method, and location determine when the credit appears.
After approval
A refund returns the payment and closes the related paid entitlement.
An approved voluntary refund is generally issued in full to the original payment method. Other remedies may be full or partial when required by applicable law or appropriate for a service problem.
Paid access, unused credits, and plan benefits tied to a fully refunded payment may end when the refund is approved or processed.
EnglishPal does not charge a separate fee to submit or process an approved refund. Currency-conversion differences or fees charged independently by a bank or payment provider are outside EnglishPal’s control.
A refund can take several business days to appear. Some payment methods and financial institutions take longer.
If a bank dispute is already open, the payment provider may control the next steps and a duplicate refund may not be possible until that process is resolved.
Mandatory consumer rights
Local law can provide rights beyond the EnglishPal voluntary window.
The 24-hour and fewer-than-five-message rule is an additional commercial policy. It does not exclude rights that cannot lawfully be limited.
European Economic Area and United Kingdom
Consumers may have a 14-day withdrawal right for many online service contracts. Digital content and services have special rules once supply begins at the consumer’s request. Depending on the feature and legally required consent, a proportionate charge or loss of a withdrawal right may apply only to the extent permitted by law. Separate remedies remain for faulty, unavailable, or misdescribed services.
United States and Canada
Refund, renewal, and cancellation rights vary by state and province. Mandatory rules relating to recurring billing, deceptive practices, unauthorized transactions, service delivery, and available remedies continue to apply.
Australia and New Zealand
Statutory consumer guarantees cannot be excluded. When a digital service does not meet an applicable guarantee, available remedies may include resupply, cancellation, price reduction, compensation, or a refund. A change of mind alone may not create a statutory refund, but the EnglishPal voluntary policy may still apply.
Brazil and other countries
Brazilian consumers may have a seven-day right of withdrawal for qualifying online contracts. In Brazil and other countries or regions, any mandatory cooling-off period, conformity guarantee, cancellation right, refund right, or payment remedy applies despite a conflicting limitation in this policy.
Contact EnglishPal when a service was not delivered, was materially unavailable, was not as described, involved a duplicate charge, or appears unauthorized. We will review the issue and provide the remedy required by applicable law.
When the voluntary rule may not apply
The policy protects genuine early-use requests while preventing duplicate or abusive claims.
EnglishPal may decline a voluntary refund when the two conditions are not met, the payment cannot be verified, the request concerns a free or complimentary benefit, or the circumstances show fraud, manipulation, or repeated use intended to avoid payment.
A voluntary-policy decision does not remove any mandatory right arising from a faulty, unavailable, misdescribed, duplicate, or unauthorized transaction.
The request reaches EnglishPal more than 24 hours after the relevant payment.
Five or more conversation messages were submitted after the relevant payment.
The payment, payer, account, or transaction cannot be reasonably verified.
The payment has already been refunded, reversed, or is being handled through an open bank or payment-provider dispute.
A separate commercial agreement or third-party seller controls the transaction.
The request concerns free access, promotional credits, complimentary benefits, or another item without cash value.
Refund questions
Common questions before contacting support.
Do both refund conditions have to be met?
Yes. Under the voluntary EnglishPal policy, the request must be received within 24 hours after the relevant payment and fewer than five conversation messages must have been submitted after that payment. Mandatory local law may provide additional rights.
Does the policy also cover subscription renewals?
An eligible direct renewal may be reviewed under the same two conditions. The 24-hour period and usage count are measured from the relevant renewal payment.
What counts as one conversation message?
A text or voice submission that creates a user turn in the EnglishPal conversation service is treated as a conversation message for this policy.
How long does an approved refund take?
EnglishPal initiates an approved refund through the original payment route. The payment provider, bank, card issuer, currency, and country determine when the credit appears, so the final timing can vary.
Can EnglishPal refund a purchase made through an app store or third-party seller?
The seller shown on the receipt normally controls the refund process. Submit the request through that seller’s account or support route. EnglishPal can assist with account and usage information where appropriate.
What happens if the service was faulty or not delivered?
Contact support with the payment and service details. Depending on the issue and applicable law, the remedy may include fixing the service, restoring access, providing an extension or credit, reducing the price, cancelling the contract, or issuing a partial or full refund.
Does deleting my account cancel the subscription?
Account deletion and subscription cancellation are different actions. Use the billing or seller cancellation route to prevent future renewals, especially when the subscription was purchased through a third party.
Ready to request a refund review?
Email [email protected] with the subject “Refund Request,” or use the support page. Send the request from the account email when possible and include the payment date, amount, plan, and receipt or transaction reference.
EnglishPal.ai is operated by QLian I.O.T US LLC, Mississippi, United States. We may update this policy prospectively. The effective date appears at the top of the page, and accrued mandatory consumer rights are not reduced by an update.