EnglishPal account and login help
Get guidance for sign-in problems, account email questions, password messages, or access on another device.
View account answers EnglishPal support and help center
How can we help with EnglishPal?
Get help with your EnglishPal account, AI English speaking practice, microphone access, subscriptions, billing, refunds, learning progress, or AI Language Certificate.
Two official contact options
Account-safe guidance
Useful answers before you contact us
EnglishPal Help CenterSupport resources available
Popular help topics
Account and sign-inLogin, email, password, and access
Voice and microphonePermissions, audio, and speaking practice
Plans and billingSubscription, cancellation, payment, and refunds
Progress and certificateLearning records and verification help
Official support email[email protected]
Email EnglishPal Support
Write directly to [email protected] from the email linked to your account.
Submit an Online Message
Use the secure support form below with your name, account email, and message.
Go to formPopular EnglishPal help topics
Find the right answer faster.
Start with the topic closest to your question. These support guides cover the issues learners most often need help describing.
Speaking, voice, and microphone help
Fix browser microphone permission, audio input, voice practice, text mode, or conversation loading issues.
View voice answersSubscription, billing, and refund help
Find the details to include for plan access, cancellation, payment, receipt, renewal, or refund questions.
View billing answersLearning progress and certificate help
Ask about learning records, proficiency information, certificate access, verification, or certificate details.
View certificate answersBefore you contact support
A few details help us understand the issue faster.
Send one clear request and include the information that matches your question. Remove passwords, verification codes, and full payment card numbers from every message and screenshot.
EnglishPal support FAQ
Answers for account, speaking, billing, and certificate questions.
These quick answers may solve the issue immediately. You can still email us or submit the online support form whenever more help is needed.
How do I contact EnglishPal support?
Email [email protected] or use the online support form below. Include the email address linked to your EnglishPal account and a clear description of the issue.
What can I do if I cannot sign in to EnglishPal?
Confirm that you are using the same email address used to register, check spam or junk folders for account emails, and make sure you are on englishpal.ai or talk.englishpal.ai. Contact support if you still cannot access the account.
What should I include in a technical support request?
Include your account email, the page or feature involved, your device and browser, what you expected to happen, and what happened instead. A screenshot can help, but remove private or payment information first.
Why is my microphone not working during English speaking practice?
Allow microphone access in your browser, select the correct input device, close other apps that may be using the microphone, and reload the conversation page. You can continue in text mode while checking the voice settings.
How do I cancel an EnglishPal subscription?
After signing in to EnglishPal.ai, you can cancel your subscription using the Subscription Management button. You can also contact EnglishPal Support from the email address linked to the purchase and include recent payment details so we can locate the correct account.
What should I do if I was charged but cannot find my account?
Send us possible account email addresses, the payment date, amount, currency, and the last four digits of the payment card. Never send your full card number, password, or verification code.
How do I request a refund or ask about a payment?
Refund requests are reviewed under the EnglishPal Refund Policy. Send the request from the account email and include the payment date, amount, currency, and reason for the request.
How can I request an invoice or payment receipt?
Contact support from the account email and include the payment date, amount, currency, and any transaction reference visible in your payment record. Do not send a full card number.
Where can I get help with an AI Language Certificate?
For certificate access, verification, name, or progress questions, send your account email plus the certificate link or a screenshot with sensitive information removed. You can also review the AI Language Certificate page.
Can I ask for help with English speaking or pronunciation features?
Yes. Tell us which English variety, teacher, role-play, speaking exercise, pronunciation review, or conversation page you were using. Include the device and browser when the problem is technical.
Contact EnglishPal support
Choose email or send us a message online.
Didn't find what you need in the FAQs? Use either official support option and describe the issue as clearly as possible.
Send Your Message
Tell us how we can help. Please include relevant details such as your account email, payment date, device, browser, or a clear description of the issue.
Use official EnglishPal channels only.EnglishPal support uses [email protected] and pages on englishpal.ai. We will never ask you to send your password, verification code, or full payment card number.